Terms & Policy
Please review our official purchase guidelines, product usage policies, Trust & Safety guarantees, and customer service terms before making a purchase or utilizing our tools.
Purchase Policy & Terms
- All purchases must be made through Automated System, Verified Service Provider, or using our official Binance Pay payment methods only.
- Payment Must Be Valid: All payments must be authentic, verifiable transactions completed through official Binance Pay channels.
- Strict No Fake Payment Policy: Submitting fake transaction IDs, forged order receipts, or spoofed claims will result in immediate permanent blacklisting of IP, HWID, and user account with zero tolerance.
- Payment Must Be Done In Time: Payments must be completed and submitted within the strict 15-minute temporary gateway window after proceeding. Unpaid gateways automatically vanish after 15 minutes.
- Exact Amount Transfer (No Refunds for Over/Underpayment): Customers must transfer the exact specified USDT amount. If someone pays a lower or higher amount than the actual price, or sends on an incorrect network, no refunds, chargebacks, or money returns will be provided under any circumstances.
- 6-Hour Cooldown for Abandoned Gateways: Creating a payment gateway session and leaving it unpaid until expiration will activate an automatic 6-hour cooldown restriction on your IP address and browser session before another payment gateway can be generated.
- Customers are responsible for checking and confirming product specifications and pricing before proceeding with payment.
Product Terms & Policy
- Our free trials are provided with safety in mind. However, we cannot guarantee that using any third-party software will never result in an account restriction or loss.
- If you lose your game account while using our free software, we may provide a 20% discount on your next purchase as a goodwill offer, subject to verification.
- All of our products must be used responsibly and only for their intended and permitted purposes.
- Customers are responsible for understanding and accepting the risks associated with using third-party software.
Custom Service & After-Purchase Policy
- Refunds are available within 2 hours of payment only when there is a valid reason. If our product does not function as intended for your system or is confirmed to be unsafe, you may be eligible for a refund.
- For customer support, please create a ticket instead of directly messaging administrators or staff members.
- Customers are expected to remain patient while waiting for support. Response times may vary depending on the issue and current workload.
- If the required OBB fee for the next OBB/update period is not paid after your purchase, your subscription will automatically expire.
- Our products may occasionally require patch updates, maintenance, or temporary downtime. During such periods, certain features or products may not function properly. Customers are expected to understand and cooperate during maintenance or update periods.
- Sharing, redistributing, reselling, leaking, or publicly releasing any paid product, files, credentials, or access provided by us is strictly prohibited.
- Any unauthorized sharing or redistribution may result in immediate termination of your access or subscription without a refund.
Trust, Privacy & Safety Guarantee
- Client Privacy & Non-Sensitive Telemetry: We respect our users' and clients' privacy above all else. We collect only minimal non-sensitive technical data from user systems, such as Operating System (OS) build/architecture, FPS performance statistics, and hardware resource utilization (CPU/RAM metrics). This telemetry is gathered exclusively to optimize runtime software performance, enhance game compatibility, and prevent memory leaks.
- Cryptographic Vault Storage: All collected telemetry data is stored in an isolated, cryptographically encrypted vault with industry-standard encryption and strict access controls.
- Zero Sensitive Data Collection: We strictly DO NOT collect, read, or harvest any sensitive personal files, passwords, browsing histories, keystrokes, personal identities, or financial credentials that could leak your privacy or harm your system.
- 0% Scam Guarantee & Payment Trust: For maximum buyer confidence, we offer a dedicated 'Get Product Before Payment' manual Discord support workflow. Verified users can receive and test our software prior to making payment. We guarantee a 100% legitimate, 0% scam experience.
- Diligent Human Support: Our manual Discord ticket support may take a little time during peak queues, but we never compromise on quality or integrity. We take our time to provide verified solutions, and there is not a single report of fraud or scam against us across the entire cheat and modding community.
- Transparent Security & Antivirus False Positives: Game modification tools and bypass software interact with protected memory addresses, establish encrypted client-server sockets, and dynamically download safe runtime resources into system memory from our secure cloud. These deep runtime hooks trigger generic heuristic false-positive alerts (such as Riskware or Trojan) in traditional antivirus engines.
- Sandbox & Behavioral Analysis Verified: Every software build undergoes extensive multi-engine sandbox and behavioral analysis confirming zero malicious payloads, spyware, or harmful routines. We even allow users to inspect and verify our software in isolated environments before purchasing.
- Direct Security Contact: If you have any questions, concerns, or need further verification regarding our safety and privacy standards, email us directly at deletehex@gmail.com — our dedicated team is always ready to assist.
Trust & Safety Frequently Asked Questions
Antivirus software relies on broad heuristic patterns. Because DELETE HEX utilities interact with game memory addresses, inject dynamic offsets, and communicate over encrypted network channels to download safe runtime components from our cloud database, antivirus engines flag them as generic 'Riskware' or 'Trojan' false positives. All our software undergoes continuous multi-engine sandbox behavioral tests and contains zero malicious payloads, keyloggers, or trojans.
We collect only minimal, non-identifying technical data—specifically your Operating System version, in-game FPS counters, and hardware resource utilization (CPU/RAM)—strictly for optimizing engine performance and troubleshooting compatibility. All telemetry is encrypted and stored in a secure vault. We NEVER collect sensitive personal data, browser histories, keystrokes, or private files.
DELETE HEX maintains a verified 0% scam record with zero fraud reports across the entire gaming and cheat community. For users who prefer manual verification, we offer our 'Get Product Before Payment' manual Discord ticket system, allowing you to test the software with moderator assistance before completing your payment.
Yes. Through our official Discord support tickets, we provide pre-purchase verification and guided testing so you can evaluate the performance and safety of our tools on your system before committing to a purchase.
If you have any questions or require custom assistance regarding trust, safety, or privacy, you can email our executive support team directly at deletehex@gmail.com or open a support ticket in our official Discord server.
Need Assistance with Our Terms & Safety Policies?
If you have any questions regarding our terms, purchase procedure, or support tickets, feel free to connect with our official staff.